Last Updated: January 6th, 2026

1. Introduction

Parsons Counseling LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This policy explains how we collect, use, and safeguard your information when you opt-in to receive SMS/text communications from us regarding your care, case management, or appointments.

2. Information We Collect

We may collect personal information including your name, phone number, and appointment details when you:

• Complete intake forms or contact forms on our website.

• verbally consent to receive messages during an appointment.

• Initiate a text message conversation with us.

3. How We Use Your Information

We use your phone number to send SMS/text messages for the following purposes:

• Appointment Reminders: Notifications about upcoming sessions or medication management appointments.

• Administrative Alerts: Updates regarding office closures, billing, or insurance.

• Case Management: Coordination of services (non-clinical logistics).

• Care Coordination: Brief communications to facilitate your treatment plan.

Note: We do not transmit sensitive clinical diagnoses or detailed treatment records via SMS.

4. No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

5. Opt-Out & User Rights

You have the right to revoke your consent at any time.

• To Opt-Out: Reply STOP to any text message you receive from us. You will receive a final confirmation message, and then no further texts will be sent.

• For Help: Reply HELP to receive contact information.

6. Message Frequency & Fees

• Message frequency varies based on your appointment schedule and treatment needs.

• Message and data rates may apply depending on your mobile carrier plan.

• Carriers (e.g., T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages.

7. Security

We implement strict security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, please be aware that SMS is not a fully encrypted channel; we advise limiting the sharing of highly sensitive personal health information (PHI) via text.

8. Contact Us

If you have questions regarding this policy or your privacy, please contact us at: Parsons Counseling LLC appt@parsonscounseling.com |859.985.7862 | 208 Kidd Drive Berea KY 40403